Has Lilibet Casino changed ownership?
Yes! Our platform, Lilibet Casino, has undergone an ownership change and is now managed and operated by a new company – Ventureslab Malta Ltd. This shift is part of our ongoing efforts to elevate the user experience and offer the best services to our players.
Is the gaming license for Lilibet Casino changing as well?
Indeed, in line with our transition to new ownership, we are also updating our regulatory license. Lilibet Casino will now operate under the Malta Gaming Authority (MGA), a highly esteemed and trusted authority in the online gaming industry.
Can I monitor my past transactions made under the old entity?
Regrettably, due to the transition to a new company structure and regulatory body, users won't have access to transaction histories made under the previous entity. However, all transactions under the new structure will be fully accessible.
Do I need to create a new account after transitioning to the MGA license?
No, there's no need to re-register. To make the transition as smooth as possible for our loyal users, we will ensure your personal details, including your password, are securely transferred to the new company upon your authorization.
What will happen to the balance in my account?
Your funds remain safe and intact. All user balances will be carefully transferred to the new company entity. We prioritize the financial security of our users, and this process is designed to ensure no disruptions or losses.
I do not feel comfortable with my account being relocated. What should I do?
We respect and value every user's confidentiality and choice. If you decide not to migrate your account, please notify us via email. We will guide you through the process of retrieving any available balance if you encounter issues withdrawing it from the website. Please note that if there is no balance to settle, your current account will no longer be operational on the website once you opt out.
If I opt out of migration, can I return in the future?
Absolutely! Your satisfaction is paramount to us. If you decide to return, you can create a brand new account with us and enjoy the casino games, sports betting, and other Lilibet Casino offers.
What will happen to my ongoing bets during this transition?
Rest assured, all open bets will remain valid. If your bets result in a profit, our team will manually credit your account. It's important to note that while the profits will reflect in your balance, the specific bet details will not appear in your transaction history due to the transition.
How secure is my personal information during this migration?
We uphold stringent security measures. All data during the transfer will be encrypted, processed, and stored according to top-tier industry standards. Our commitment to user data privacy remains unwavering.
Why is the platform changing its gaming license?
Our decision to move to the Malta Gaming Authority (MGA) reflects our commitment to offering our clientele the highest standard of service possible. The MGA’s extensive player protections and regulatory oversight guarantee a secure and transparent gaming experience.
Are there any changes to the terms and conditions with the new licensing?
Our terms and conditions may be modified or updated in case of significant changes, especially those involving regulatory requirements. For the latest updates, please visit us frequently and review the most recent conditions.
Who should I contact if I have further questions or concerns?
We understand that transitions might generate questions or concerns for our users. Please feel free to reach out to our experienced customer service professionals at any time for answers to queries or additional details. You can contact us through multiple options on our site, including Live Chat, email, and inquiry forms.